CardFlight by the numbers 2019

CardFlight closed out the decade with a lot of growth, coffee, and team gatherings.
CardFlight

Introduction

2019 was another year of strong growth at CardFlight. From new team members to welcome, traditions to kick off, and products to launch β€” there was a lot to keep us busy.

In this post, we reflect on how far we've come in the past year, break down some of the key metrics, and share a few stories along the way.

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Company growth 🌱

We reached a few big growth milestones in 2019. In addition to the stats below, we also earned a spot on the Inc. 5000 list of fastest-growing companies for the second year in a row.


294

percent

Three-year-growth rate



60,000

merchants

Use SwipeSimple to run their business

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Payment activity πŸ’³

SwipeSimple was used by 60,000 merchants to process billions of dollars of transactions for small businesses. Here's how they paid (all numbers indicate year-over-year growth):


521

percent

Growth in contactless (tap) payments



252

percent

Growth in payments accepted with SwipeSimple Dashboard



463

percent

Growth in payments accepted via Invoices

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Snacks consumed in 2019 πŸ₯¨

Hand in the cookie jar

The CardFlight Crew consumed over 1,800 Nespresso pods β€” and that's only one kind of caffeine available to our hardworking developers, designers, sales associates, finance professionals, etc.

To wash it all down, we consumed 11,224 ounces (oz) of a diverse variety of milk and milk-adjacent products.


2,531

ounces

Milk from cows



2,432

ounces

Almond milk



1,216

ounces

Coconut creamer



1152

ounces

Coconut milk



992

ounces

Half and half



1,280

ounces

Soy milk

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Slacks sent in 2019 πŸ’¬

To coordinate all that milk drinking, we used Slack.


726,034

Slack messages

Total number of messages sent in 2019



2,892

Slack messages

Sent per day



114.3

percent

Increase in Slacks sent this year vs. last

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Office activities πŸ₯‚

With all the leftover energy from the Nespresso pods minus all the Slacks sent, we socialized.


12

Small group lunches



38

Regular-size team lunches



23

Happy hours



We also had our first "dog day" 🐢

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... and celebrated a lot of birthdays πŸŽ‚

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Sales team on the move ✈️

CardFlight executives and the Sales team are frequently on the road and in the sky, meeting with our partners around the U.S.


216,714

miles

Total distance flown by the CardFlight Sales team


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Focus on the customer πŸ›οΈ

We're dedicated to giving our customersβ€” both our reseller partners and our 60,000 merchants β€” the best possible customer service. Here's how we made that happen in 2019.


105

webinars

Sales and training webinars we conducted in 2019



93.75

percent

We answer the vast majority of our customer support inquiries in one day



88

percent

We solve the majority of customer support tickets on the first reply



Continuous improvement πŸ“ž

We work hard to make sure our signature product, SwipeSimple, delivers an easy-to-use experience for our merchants and their customers.

To achieve that objective, we made regular updates to SwipeSimple to support the latest iOSΒ and Android devices and to provide additional features and services.


9

iOS updates

We improved the SwipeSimple Mobile App for iOS nine times in 2019



11

Android updates

We improved the SwipeSimple Mobile App for Android eleven times in 2019



7

SwipeSimple Terminal updates

We improved the SwipeSimple Terminal app seven times in 2019



Communication πŸ“£

We put a big effort into scaling our ability to reach our audiences with compelling and informative content this year.

We launched Conversations with CardFlight, our original video interview series. We also created three explainer videos, which help convey the breadth of our product.

The CardFlight marketing team also launched two new websites:

Here are some more stats from the CardFlight Marketing team:


607,745

impressions

Number of total impressions we received on LinkedIn



2,786

likes

Total likes we received on LinkedIn



560.8

hours

Number of hours spent watching our video content

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Conclusion

Phew, that's a lot of growth!Β Thanks for reading. To stay up-to-date with CardFlight throughout the year, sign up for email updates or follow us on LinkedIn or Twitter.