CardFlight Small Business Report

July 28, 2021

Expanded Edition: The rise of in-person payments

Introduction

In this expanded edition of the CardFlight Small Business Report, we check in on the recent growth of card-present transactions, as many states have lifted the majority of social distancing restrictions over the past several months.

Then, we take a look at last week's small business performance (July 19–25, 2021).

Key takeaways

  • Card-present transactions are now 83% above the pre-COVID baseline, rebounding from their low of –64%, seen during the initial COVID-19 lockdown period.
  • Since March, 2021, the growth of card-present transaction counts is outpacing their card-not-present counterpart.
  • The mix of card-present transaction counts has changed significantly. As of last week, over 10% of card-present transaction counts are tapped, up from 2.7% in March 2020.
  • While the overall shift in card-present transaction methods has been consistent across business categories, merchants in the Food & Drink category have seen the greatest change in tapped transaction from baseline levels (up 853%).


About the report

The CardFlight Small Business Report analyzes sales performance and emerging trends among small businesses in the United States.

The report has been featured in and/or cited by The Wall Street Journal, The Atlantic, Bloomberg, Business Insider, Digital Transactions, PaymentsJournal, and PaymentsSource.

Sign up below to receive future report notifications right in your inbox. Learn more about the report and our methodology.

Never miss a new report

Get new reports sent straight to your inbox as soon as they're published.
Success! You're on the list.
Oops! Something went wrong while submitting the form.

Stay up-to-date

Don't miss information about new products, company announcements, and more. Signup for updates today.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Deep dive: card-present growth

CardFlight has been tracking the card-present transaction counts since the beginning of the COVID-19 pandemic in March, 2020.

During the initial lockdown, card-present transaction counts reached levels as low as 64% below the pre-COVID baseline. Card-present transactions are now 83% above the pre-COVID baseline.

As a reminder, we use the following definitions for card-present and card-not-present transactions:

  • Card-present payments are those that are initiated in-person (face-to-face). This includes all instances in which a credit or debit card is physically swiped, inserted, or tapped at a merchant location.
  • Card-not-present payments are those made over the phone or online. This category of payments also includes invoices and those merchants who save cards of their frequent customers on file.

Changing behavior as seen through payment method

Source: Transactions processed by US small businesses with SwipeSimple. Percentages provided above reflect total change over the preceding eight weeks, compared to the baseline week of March 2–8, 2020..


Card-present growth since March, 2021

Since March, 2021 — the growth in card-present transaction counts are outpacing their card-not-present counterpart. Card-present transactions are up 2.1% vs an increase of 0.9% for card-not-present transactions.

Of the three card-present transaction methods we track in this report, transactions accepted via dipped and tapped methods lead the way, growing 2.0% and 3.3% per week (respectively) since early March 2021.


Growth of tapped transaction counts

The mix of card-present transaction counts has changed significantly. As of last week, over 10% of card-present transaction counts are tapped, up from 2.7% in March, 2020.

While the overall shift in card-present transaction methods has been consistent across business categories, merchants in the Food & Drink category have seen the greatest change in tapped transaction from baseline levels ( up 853%).


Changes in payment methods for in-person transactions

Source: Transactions processed by US small businesses with SwipeSimple. Percentages provided above reflect total change over the preceding eight weeks, compared to the baseline week of March 2–8, 2020..


Last week's small business metrics

First, we look at the change in week-over-week small business performance by analyzing change in overall sales, number of transactions per business, and more.

  • Total sales and transaction counts were relatively unchanged last week
  • Merchants in the Food & Drink and Services categories saw total sales increase for the second consecutive week (up 2.7% and up 3.3%, respectively)

Week-over-week change in sales

This metric compares change in sales at US small businesses from the pre-COVID baseline week of March 2–8, 2020 over the preceding eight weeks.

Source: Transactions processed by US small businesses with SwipeSimple. Percentages provided above reflect total change over the preceding eight weeks, compared to the baseline week of March 2–8, 2020..


Transaction counts

The transaction count metric represents the total number of transactions processed by the small businesses in our sample.

Source: Transactions processed by US small businesses with SwipeSimple. Percentages provided above reflect total change over the preceding eight weeks, compared to the baseline week of March 2–8, 2020..


Sales by business category

In this section of the CardFlight Small Business Report, we take a closer look at small business performance by business category.

  • Food and Drink establishments: Includes bars and restaurants
  • Services: General contractors, healthcare providers, providers of professional services, and others
  • Retail: Businesses like sporting goods stores, specialty retail, home furnishings, and automotive

Food and Drink businesses

The two charts below show change in sales and transaction counts at US small businesses in the Food and Drink category from the pre-COVID baseline week of March 2–8, 2020 over the preceding eight weeks.

Source: Transactions processed by US small businesses with SwipeSimple. Percentages provided above reflect total change over the preceding eight weeks, compared to the baseline week of March 2–8, 2020. .


Retail businesses

The two charts below show change in sales and transaction counts at US small businesses in the Retail category from the pre-COVID baseline week of March 2–8, 2020 over the preceding eight weeks.

Source: Transactions processed by US small businesses with SwipeSimple. Percentages provided above reflect total change over the preceding eight weeks, compared to the baseline week of March 2–8, 2020. .


Services businesses

The two charts below show change in sales and transaction counts at US small businesses in the Services category from the pre-COVID baseline week of March 2–8, 2020 over the preceding eight weeks.

Source: Transactions processed by US small businesses with SwipeSimple. Percentages provided above reflect total change over the preceding eight weeks, compared to the baseline week of March 2–8, 2020..


Month-over-month changes

Next, we take a look at the month-over-month changes to sales, transaction counts, and number of active merchants at US small businesses. This analysis is based on "whole month" comparisons, using March 2020 as the baseline month.

Monthly change in sales

Source: Transactions processed by US small businesses with SwipeSimple. Chart represents percentage-point month-over-month change compared to the baseline month of March, 2020.


Monthly change in transaction counts

Source: Transactions processed by US small businesses with SwipeSimple. Chart represents percentage-point month-over-month change compared to the baseline month of March, 2020.


Monthly change in active merchants

Source: Transactions processed by US small businesses with SwipeSimple. Chart represents percentage-point month-over-month change compared to the baseline month of March, 2020.



Thanks for reading

Sign up for report notifications below to stay in the loop as we continue to explore changes in the realms of small business payment technology.

Have questions, feedback, or press inquiries? Contact us. You may also view past editions of the CardFlight Small Business Report.

Never miss a new report

Get new reports sent straight to your inbox as soon as they're published.
Success! You're on the list.
Oops! Something went wrong while submitting the form.

Stay up-to-date

Don't miss information about new products, company announcements, and more. Signup for updates today.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

About the report

The CardFlight Small Business Report is intended to provide insights into ongoing sales performance, trends, predictions, and unique analysis of US small businesses.

The report has been featured in The Wall Street Journal, The Atlantic, Bloomberg TV, Business Insider, Digital Transactions, PaymentsJournal, PaymentsSource, and others.

Methodology

The report is based on analysis of a representative sample of more than two million transactions processed by more than 75,000 small businesses who use SwipeSimple software (the signature product of CardFlight) to accept credit and debit card payments.

To create this report, we analyzed a representative sample of millions of transactions processed by:

  • in all 50 states 
  • using CardFlight’s SwipeSimple software to accept credit and debit card payments

The SwipeSimple small business owner 

The typical SwipeSimple merchant has one to ten employees and less than five locations or mobile service points. The average active merchant represented in this data set processes approximately $130,000 in credit/debit card payments annually. The merchants are a mix of professional and personal service providers, specialty retail establishments, and food and drink purveyors.